|
The Quality Assurance Program, or QAP, is a
nationally recognized accreditation program for the adaptive
mobility equipment industry. It is based on
the guiding
principle that quality is the ultimate key
to operating a
successful business. The program
was developed to assist
consumers in the process
of selecting dealers to meet their
transportation needs. QAP was also established to assist
third party payers in the choice of quality vendors. NMEDA’s Quality Assurance Program, in fact, is
the only
accreditation program within the adaptive equipment industry
governing personal transportation. |
 |
|
The QAP
designation enhances vehicle modification and adaptive
equipment installation in a manner consistent with the
highest standards available in the industry. It binds
dealers to industry best practices,
an
in-house crash testing program and proven shop practices
that assure the highest level of performance and safety.
That kind of work, that kind of care, that kind
of integrity
are what establish customer trust, and customer trust is
a key to business success. All QAP Dealers have proven
their ability for quality by
virtue of successfully
navigating the QAP process.
Dealers who participate in the QAP are held to extremely
high standards:
-
They are required to maintain four types of
insurance for liability purposes.
-
They need to have certified welders on hand
if they perform any type of structural modifications to
vehicles. These dealers are also required to have their
technicians certified in the equipment they sell, install
and service.
-
They must keep records of all adaptive
work.
-
Finally, they are required to undergo an
inspection and audit process at
least annually by an
independent engineering firm to ensure compliance
to the
NMEDA Guidelines and the requirements listed above.
QAP
Dealers also uphold the "Triple S" for consumers:
-
Selection
QAP
Dealers are knowledgeable and educated on a wide variety
of products, features/benefits and applications.
Appropriate product applications provide improved quality
of life. In addition, informed QAP Dealers are aware of
the funding opportunities to procure mobility products.
-
Safety
QAP Dealers are knowledgeable in FMVSS (accepted practices
and industry standards) and are trained in the products
they service and install. Regulated audits keep dealers
accountable to ensure that only the best are QAP
accredited.
-
Service
Inspected facilities ensure quality and a positive
experience for you, the consumer. Trained and certified
technicians resolve technical issues on the first visit.
For
more information about the NMEDA Quality Assurance
Program,
call the NMEDA office at (800) 833-0427. |
